FAQ

Find answers about Bannoic jewelry, shipping and returns.

What materials are used in your jewelry?

Materials, stone grades and finishes vary by product. Please check the individual product description and your selected options.

What is your shipping policy?

Orders are typically processed within 1–3 business days before dispatch. Delivery times vary by location. After dispatch, we email your tracking information. Standard shipping is $5.99 for orders below $49 and free for orders of $49 or more. Expedited shipping is $8.99 per order.

Can I return or exchange an item?

Contact service@bannoic.com within 30 days of delivery with your order details and relevant photos or videos. Please obtain approval before returning an item. Change-of-mind returns must be unused, in their original condition and original packaging. For damaged or defective items reported within 30 days of normal use, we offer a replacement or full refund. Our team reviews each request and confirms the return instructions and refund amount based on the purchase price and shipping terms.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information. Use that link to monitor delivery progress.

How do I contact customer support?

Email service@bannoic.com. Our support team is available seven days a week and aims to answer within 24 hours.