At Bannoic, customer satisfaction is at the core of everything we do. We take pride in the craftsmanship of our jewelry and want you to be delighted with your purchase.
30-day guarantee
If you are not satisfied with your jewelry or encounter an issue, contact service@bannoic.com within 30 days of delivery. Include your order information and relevant photos or videos. We review each request individually to provide an appropriate solution.
Return conditions
For change-of-mind returns, the item must be unused, in its original condition and include all original packaging.
Damaged or defective jewelry
If your item is damaged or defective within 30 days of normal use, we offer a replacement or full refund. Contact our team with the order details and relevant photos or videos.
Approval and refunds
Please contact us for approval before returning an item. Once we confirm the return details, our team will guide you through the process. Packages returned without prior confirmation may not be eligible for processing. The refund amount is calculated based on the purchase price and shipping terms.
Company Information
Brand: Bannoic
Operating company: Heilongjiang Hongding Technology Co., Ltd.
Registered address: Room A0119, 15/F, Dibao Building, No. 363 Xuanhua Street, Nangang District, Harbin, Heilongjiang, China
Email: service@bannoic.com
Phone: +852 2191 4488